Do you have a minimum order?
No, you can order as little or as much as you would like – and for a single postage charge (within the UK). All orders are subject to acceptance and product availability.
How can I order from Kettlewell Colours Limited?
Use our online ordering system, telephone our Sales Team on +44 (0)1460 279800 or ask us for an order form and send a cheque in the post.
How do I find out about the style, fit or fabric of a specific item?
Every style shown on our website has its own specific page – just click on an image for detail. Additional information on fit and fabric is provided in the Sizing and Product Information boxes.
How can I tell which size will fit me best?
Our website provides a detailed size guide, which details the main body measurements for each size stocked. This page can be reached by clicking on the Sizing Information box to the right of each main image. Alternatively, on any specific product page, there is a link to sizing information, which will return details on the specific type of item you are looking at.
What if I would like to talk to someone before I place my order?
Simply call our Customer Service Team on +44 (0)1460 279800 during our office hours. (Click here to find out the current time in the UK)
Why do you not offer free postage and packaging (P&P) on delivery?
We may occasionally offer free delivery as part of a promotion and we do offer free P&P when we send out exchange items. It is worth mentioning that, at the end of the day, postage and packing costs money. A lot of companies that do offer free P&P are often recouping this cost elsewhere (for example in the price of their product).
Do you offer a gift wrap service?
No, we currently do not offer a gift wrap service.
Do you have any retail outlets?
No, we are purely a mail order company. However, we work closely with a large number of colour consultants who stock a range of our tops. We would be happy to provide you with the name of your local colour consultant should you be interested in having your colours analysed.
Can you deliver to BFPO addresses?
Yes, we are able to do this. Please inform us at the time of placing your order or complete the Alternative Delivery Address section online when you place your order, or provide a home delivery address.
Are all the fabrics that you use natural products rather than manmade?
Great care is taken to select the highest quality fabric across all of our ranges. Viscose is a natural breathable yarn. The small amount of elastane incorporated in the fabric allows them to maintain their shape.
Are your clothes ethically produced?
Yes, we work closely with family run factories in Turkey and Portugal. We visit them regularly and are always impressed with their work environment. Many of their employees have been with them for 15 to 20 years. Read more about our ethics here.