Our returns period is extended over Christmas, gifts can be returned up until 31st January 2020 for exchange or refund.
Can I have my order delivered by express delivery?
Next working day delivery is available for telephone and online orders. To ensure next working day delivery, all orders need to be placed before 1.00pm. Orders placed after this will be delivered within 3-5 working days. During sale periods this may be extended to 5-7 working days. Parcels are delivered on Monday to Friday unless a Saturday delivery has been paid for.. A signature will be required.
I want to change or cancel my online order
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason. Once you have confirmed your order we are unable to amend it. If you wish to cancel your order please call 01460 279800. (If your order has been processed in our warehouse or been dispatched we will be unable to process a refund until we receive the parcel back.)
Do you deliver overseas?
Yes, we offer delivery to a wide range of international destinations. There is a £10.00 postage charge to all European destinations. Rest of the World delivery Costs
Rest of the world destinations: £25.00 (if available)
All local taxes are the responsibility of the customer These include all import taxes.
Will I be charged VAT?
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rates where applicable. If your order is being dispatched outside the European Union (EU) then we will deduct VAT.
What if I am resident in the Channel Islands?
Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands are not part of the EC VAT territory. Channel Islands residents shipping products to mainland addresses will be charged VAT.
Can my order be delivered to a different address? (Not my home/billing address)
Yes, please inform us at the time of placing your order or complete the Alternative Delivery Address section online when you place your order.
What if I am out when my goods are delivered?
Royal Mail or the selected courier company that we use will leave a “while you were out” note through your letter box. You will then be able to contact them to arrange collection or re-delivery of your parcel.