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We are working hard at Kettlewell to provide the very best delivery service we can for our customers. A combination of Covid-19 and increased order volumes means deliveries are currently taking a little longer than normal.

We aim to keep you updated and you should be able to track your parcel’s progress using the tracking number provided on your dispatch email. Please contact us if you are still concerned about your parcel.

Please see here for our latest delivery updates for items available for pre-order.


UK Delivery

UK Standard Delivery: £2.95 (Royal Mail Tracked)

Free on all UK orders over £75 (Not available during sale periods)

Allow approximately 3-5 working days for delivery from the time of placing the order. During sale or busy periods this might be extended to 5-7 working days.

UK Next Day Delivery: £10.00 (Royal Mail Special Delivery)NOT CURRENTLY AVAILABLE

NB: Please note a signature is required; without a signature the parcel WILL be returned to the depot.

Order before 1pm for delivery on the next working day. Orders placed after 1pm Friday and over the weekend will not be received until the following Tuesday.

Orders placed on Next Day Delivery for the Highlands and Islands will be delivered in approximately 2 working days.

UK Guaranteed Saturday Delivery: £12.00 (Royal Mail Special Delivery) NOT CURRENTLY AVAILABLE

NB: Please note a signature is required; without a signature the parcel WILL be returned to the depot.

Order anytime Monday – Thursday, or before 1pm Friday for Saturday delivery.


Overseas Delivery

Covid-19 and Brexit have presented particular challenges for our international customers over the past year, and although we try our best to meet all shipping times, very occasionally there may be delays out of our control, such as postal/customs delays, local government restrictions or impacts due to Covid.

We aim to keep you updated and you should be able to track your parcel’s progress using the tracking number provided on your dispatch email. Please contact us if you are still concerned about your parcel.

The Royal mail are posting updates daily, click here for updates for your country

European Union: £10

Deliveries to the EU are currently taking longer than normal. Please click here for important information for customers in EU countries from 1 January 2021

Rest of the World delivery:£25.00 (For United States please see below)

Please contact us to find out if delivery is available to your country.

All local taxes are the responsibility of the customer. These include all import taxes and additional charges for customs clearance. Overseas orders will in most instances be sent via Royal Mail Tracked and signed for service. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities
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Information for customers in the US

We recommend you move to our US website to take advantage of best shipping costs and exchange rates: www.kettlewellcolours.com

We currently dispatch your parcel from our warehouse via Royal Mail; this is then passed to USPS. You can track your parcel using your tracking number provided for you here.

Packages and parcels from the US are subject to import regulations which can incur charges as they enter the country.

We are aware of ongoing issues with USPS and our team is working hard to find a more efficient solution, whilst remaining cost effective for all parties.

Due to Covid-19 we have been experiencing delays when items reach customs, both entering and exiting the US. For that reason, deliveries and returns may take a little longer than normal.


Delivery Terms and Conditions

Goods will be sent to the delivery address given by you when placing your order. 

Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. We will only charge one lot of postage per order, however many parcels it involves.

Any free P&P offers are on UK orders only.

We cannot be held liable for any delays once the parcel is in the hands of Royal Mail, USPS or any other local service providers. If we are made aware in advance of any delays, we will always try our best to contact you.

For our Standard UK Delivery service, the delivery period stated within which you will receive your order is approximate.