payment & billing

At what point will I be charged for my order?

We will not take any payment from you until the point of dispatch. However, we do require a pre-authorisation from you when you place the order, which may appear on your statement.

PLEASE NOTE: Due to a change in the pre-authorization process, all orders paid for with PayPal will now be charged at the point of ordering.

Which payment methods does Kettlewell accept?

We accept online payment in a secure environment with Visa and Mastercard credit cards, as well as Visa, Electron, Solo and Maestro debit cards. We are unable to accept American Express. You can also pay using PayPal. PayPal orders can only be placed via our website.

From January 2021, Kettlewell will no longer be accepting cheques as a payment method for goods and services.

Is it safe for me to pay for merchandise with a credit card?

Kettlewell online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

What should I do if my promotional code doesn't work?

First thing to do is check that the code hasn’t expired. If you still need help after this, simply contact us

How are the US prices calculated?

While we try to aim for parity in pricing across all our markets, there are significant variations in costs between the UK and USA. These include not only shipping, duties and returns between the UK and US, but also the significantly higher printing and postage costs for our US catalogues, call centre costs and transaction fees, alongside the need to allow for exchange rate uncertainty, all of which needs to be factored into our pricing. For that reason, our US prices are slightly higher compared to our UK prices. 

It is always a difficult balance to strike, and with the variations in exchange rate sometimes works slightly in our favour, sometimes in the customer's, depending on the markets at the time of purchase, but we always aim for this to balance out in the long term, and we review our international pricing each season in order to support this.

Prices & Tax Charges

The prices displayed on this website are quoted in U.S. currency and are valid only in the United States. Prices are subject to change at any time.

Please be aware that state sales tax may be added where appropriate.