delivery

Delivery

Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt. We will only charge one lot of postage per order - however many parcels it involves.

US Delivery Costs

US standard delivery RM/USPS (7 - 21 days approx.):  $20

DHL Express delivery (2 - 5 days): $30

Orders over $100 using RM/USPS  (7 - 21 days approx.):  FREE

Orders over $100 using DHL Express (2 - 5 days):  $10

Orders over $300 using DHL Express (2 - 5 days):  FREE

Orders over $300 using RM/USPS (7 - 21 days approx.): FREE

The delivery period stated within which you will receive your order is approximate. During sale periods this might take longer. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

All local taxes are the responsibility of the customer These include all import taxes. Overseas orders will in most instances be sent via Royal Mail Tracked.

I want to change or cancel my online order

Once you have confirmed your order we are unable to amend it. If you wish to cancel your order please call 800-593-8323. (If your order has been processed in our warehouse or been dispatched we will be unable to process a refund until we receive the parcel back.)

Can my order be delivered to a different address? (Not my home/billing address)

Yes, please inform us at the time of placing your order or complete the Alternative Delivery Address section online when you place your order.

What if I am out when my goods are delivered?

USPS or the selected courier company that we use will leave a “while you were out” note through your letter box. You will then be able to contact them to arrange collection or re-delivery of your parcel.