Important information for customers in EU countries from 1 January 2021

Since Brexit came into effect on 1 January 2020, we have been working hard to find a solution to the issues we have been facing with delays and unexpected charges. We hope that we are not far from providing a duty-paid/all-inclusive price to avoid unwanted surprises when your parcel arrives, and to ensure a swift delivery time.

Until that time, orders outside of the UK may be subject to import duties and taxes payable upon delivery. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes. We have removed the standard 20% UK VAT in the meantime, to try and help with the cost.

As above, we hope to remove the need for you to pay for import duty/charges separately by providing a duty paid option as soon as possible.

Due to Coronavirus, parcels are sometimes taking a little longer than usual to travel through customs. Please bear with us; once the item has left our warehouse we have no control over how long it takes to get to you, but we are here to help should you have any concerns.

Our carrier, the Royal Mail, is currently providing the following advice:

• Customs clearance charges and fees may be payable on items/goods (excluding personal correspondence) entering the destination country including the EU from the UK. These depend on the contents’ value. The parcel won’t be released until payment has been received.
• Items sent to the EU from England, Scotland and Wales are subject to VAT and duties in the EU. Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
• Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
• Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee.
• The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
• The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites.