Privacy Policy

Information We Use - How & Why

When shopping online with Kettlewell Colours Ltd, we ask for information such as your name, email & delivery address and credit or debit card details. A contact telephone number may also be requested so that you can be contacted if there is a problem with the order. All this information is necessary to process & notify you of your order.

Safety & Security of your Information
Our site uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.

Contacting us by Telephone
To help us ensure excellent levels of customer service, we may monitor calls for the purposes of staff training.

Data Protection
Kettlewell Colours Ltd complies with all aspects of the Data Protection Act. When placing an order or requesting to receive a catalogue from us, we will store this data. Any customer data we store may in the future be used for promotional mailings.

Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.

Your Rights
If you have any queries about the personal and account information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your file and update the records. You can contact our Customer Service team by email or phone:

Telephone: 01460 279800

Alternatively, if you wish to change your existing preferences in relation to receiving marketing information from Kettlewell Colours Ltd please go to Your Account where you can review and update your details accordingly.