Payment & Billing
Which credit cards does Kettlewell accept?
We accept online payment in a secure environment with Visa and Mastercard credit cards, as well as Visa, Electron, Solo and Maestro debit cards. We are unable to accept American Express. You can also pay using PayPal.
Is it safe for me to pay for merchandise with a credit card?
Kettlewell online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
What should I do if my promotional code doesn't work?
First thing to do is check that the code hasn't passed its expiry date. If you still need help after this, simply call our Customer Service Team on +44 (0)1460 279800 or email email@example.com