Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt. We will only charge one lot of postage per order - however many parcels it involves.

 

UK standard delivery: £ 3.95

You should allow between 2-5 working days for delivery from placing the order. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

 

 

·         Order before 12pm Monday - Thursday and receive the following day.

·         Order before 12pm Friday and receive the following Monday

·         Orders placed on Next Day Delivery after 12pm Friday and all day Saturday and Sunday will not be received until the following Tuesday.

·         Orders placed on Next Day Delivery from the Highlands and Islands will be delivered in approximately 2 working days.

 

 

European Union: £10

You should allow between 10 working days for delivery from placing the order.

 

 

Please contact Customer Services on 01460 282 917 for a price to dispatch your order to another destination.

 

 

If, for any reason, you would like to return your Kettlewell order, you can send it back to us in its original condition with proof of purchase within 21 days for a full refund or exchange.

 

 

1. If you shopped through our catalogue or website, just fill in the form on the back of your 'dispatch note'.

2.Please clearly indicate the reason for your return and whether you require a refund or exchange. This information will help us deal with your return quickly and also help us to improve the quality of our products in the future. 

3. If you require an exchange use the box provided to indicate the item/s you would like.  There is no additional postage required for exchanges.

4. Seal the parcel securely with the goods and paperwork
5. Then just nip down to the Post Office with your parcel and pop it into the next post. 

Returns Address: Kettlewell Colours Ltd

Unit 2d Walronds Park

Isle Brewers

Taunton

TA3 6QP
6. Please make sure that you get a ‘proof of posting’ certificate from your Post Office. This will cover you if the goods are lost in the post.
7. We do not cover the cost of returns. To do this, we would have to increase the price of our products.

 

If exchanging goods and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method.

If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required.

Replacement items will be sent to you free of Delivery charges.

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed.

 

 

In the rare and unfortunate event of your Kettlewell product being faulty, please accept our apologies, and contact Customer Services on 01460 282 917 for our freepost address.

 

 

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason. Once you have confirmed your order we are unable to amend it.  If you wish to cancel your order please call 01460 282 917 (If your order has been processed in our warehouse or been despatched we will be unable to process a refund until we receive the parcel back)