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About Us Kettlewell Colours Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'contact us' button.
Our Contact details:
Kettlewell Colours Limited
Unit 2D Walronds Park Isle Brewers Nr Taunton TA3 6QP United Kingdom
Phone: 01460 282 917
Fax: 01460 282937
Email: sales [at] kettlewellcolours [dot] co [dot] uk
VAT 838 5808 85
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Overseas shipping costs will be advised on an individual basis.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling As long as the goods are in stock, the orders will be sent out the following day, and should be received within 3-5 working days. We will let you know of any expected delay at the time ordering. There is a standard charge of £3.95 for postage & packaging per order. |
| Delivery Schedule We will normally send your order to you within 3 working days . Delivery times to EU contries is dependant on local postal services..Please contact us to discuss alternative delivery options if required. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free. Please call for export orders |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee If you are not completely happy with the goods you have ordered, please complete the returns form enclosed with your order indicating whether you would like a refund or exchange. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01460 282 917 (International +44 01460 282 917) or fax us on 01460 282937 or write to us at Unit 2D Walronds Park Isle Brewers Nr Taunton TA3 6QP United Kingdom |
Privacy Policy Kettlewell Colours Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.dti.gov.uk/ccp/topics1/ecomm.htm. We accept returned items for full product refund if sent back to us within 14 days of your receiving the goods. The goods must be returned to us in the original packaging and in a saleable condition. Please obtain a certificate of posting when returning items as we cannot be held responsible for goods lost in return post. Goods are returned to Kettlewell Colours at your expense. Please note that we do not refund original post and packing costs unless the goods are faulty This does not affect your statutory rights. |
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